The Life and Times of AdMob

What do you use on your mobile device? Internet sites designed for the PC screen or mobile Web sites?

It’s one of the big questions in mobile today and a topic that Matt Marshall of VentureBeat just tackled in a column comparing the mobile strategies of Google and Apple. Both Google and Apple, as well as AdMob, obviously have a vested interest in the outcome. But we believe that the decision won’t be made by any one company, instead will be made by consumers and they are voting with their fingertips.

The distinct and real differences in both mobile technology and how consumers use it require distinctly different user experiences. More advanced devices like iPhone and Android have come up with innovative ways to enable consumers to view full HTML Web sites on their phones.  But just because they can, does not mean they are. We are seeing an increasing number of publishers create unique mobile experiences, both mobile Web sites and mobile applications, for consumers. And they are seeing much higher engagement rates from consumers on mobile devices through their mobile sites and applications than on their HTML sites.

CBS Sports - HTML site, Mobile Web site, and iPhone application

A great example of this is mobile Web site and application that CBS Sports created. The above left image shows what their HTML site looks like on an iPhone, the middle image is of their mobile Web site and the right is of their iPhone application. In Matt Marshall’s column he quotes CBS as saying they are getting “five to ten times” the level of engagement by users in their iPhone application. Consumers are flocking to the best user experience.

Today mobile devices, even though they are not as big or powerful as the average PC, give consumers the ability to accomplish all but the most work-specific tasks such as creating a presentation or spreadsheet. This is thanks in large part to Apple, but also to Google, RIM, and other device manufacturers who are investing heavily in scalable Web service and application frameworks for their mobile device Operating Systems (OSs).

Some of the elements of the existing Web will give consumers the sufficiently high quality experience they are looking for on mobile, search being a good example. But the differences in the technical capabilities of a mobile device as compared to a PC are real. This includes the obvious elements such as the size of the device screen and keys, the connection speed, and user interface as well as the software they support. One prime example is Flash.  While Flash is very commonly used on sites designed for the PC Internet it does not work, either natively or within the browsers, on most mobile phones.

The other real element is how consumers use and interact with their mobile devices. At AdMob, we’ve discovered that users, in general, are looking for a specific piece of information or to entertain themselves by killing a few minutes when they’re on their mobile device. There is also the real fact that most consumers won’t spend time filling out forms on mobile, while it’s very common on the PC Web.  That modality is quite different than the one that I observed in previous lives as a product manager working on desktop-oriented web products, and my belief is that distinction in modalities will actually grow over time, even if mobile devices become more powerful and PC-like in other respects.

Take a quick walk down memory lane, and there are other trends that have followed similar patterns. The iPod is a great example.  While it came late to the digital music scene, the power that its mobility and convenience provided ended up dominating how not only music, but also video, is now consumed both on mobile devices and, eventually, the desktop.  It’s an exciting evolutionary marker of what may be to come on mobile devices, as well as the influence mobile devices will have on our desktop experience.  And I personally feel very fortunate to have the opportunity to witness and participate in such a seismic period in our technology history.

Ali
VP of Product Management

5 Responses to “Which Web is the right Web for mobile?”

  1. great leaders

    Thanks for the helpful information and analysis.

    I hope readers here don’t form the impression that mobile sites do not use html – they are usually using the same (x)html as the non-mobile sites, the difference between the two is more to do with the size of screen they are scaled for, the size of the files they use, and the approach they take to navigation.

  2. Allkindsofthings

    Mobile users (and eventually that will apply to ANY user) don’t want something similar to an expereince.

    They want (and if they should stay your customers the must get!) the best expereince of the web in context of the current usage as delivered to the device by the connections that is active right here and right now.

    This is the key reason why Mobile Best practices were developed in the W3C under editorship from dotMobi with braod cross industry support from ISP, Handset Vendors and Mobile Operators, why the “mobileOK” framework was developed in the W3C jointly under editorship of Google with dotMobi and others, and why a standard way to figure out device properties (NO – NOT just guessing this from the User Agent) was developer in the W3C’s “device description working group”, resulting in http://deviceatlas.com being created.

    We need to finally get RID of the idea that a mobile user could want an exerience like “push down his throat a desktop targeted web site with no consideration of his state of mobility, his device and the limited attention span for complex navigation”.

    He who delivers an “experience to the max” on mobile, and does this in an easy to discover way, he will survive in the long run.

    If you really want to understand why mobile is different, do a simple comparision of interaction steps that you need to run through with a PC with a mouse and tht you need to run through with a standard triple-layered keypad phone for the customer feedback page of your own web site.

    Count each movement, keypress, selection and movement as a seperate step and note the different between your handset and your mouse usaage.

    Everyone I know who tries this will see how shockingly bad absolutely MOST web site owners treant the largest installed base of users on this planet.

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  5. Jon Cooper

    Hi Ali – great topic – but can this be expanded upon a bit? There are three types of interfaces being compared, but the reference to the user engagement delta is a mention of 5 to 10 times more engagement on the iPhone app – first of all, what is this in comparison to, the full web site, the mobile web site, both? I suspect it’s probably in comparison to the full site but that wouldn’t have been hard to have guessed. More interesting would be the delta between the mobile site and the iPhone app. I would also like to know what CBS Sports figures are the factors that are contributing to that – after all, the app is news-oriented so it must depend on feeds, as does the mobile web site. Lastly, does CBS feel that with improvements the mobile web can equal or beat the native app? Cost of development must be cheaper, and the reach is much greater with the browser as platform.

    Thanks,

    – Jon

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